FAQs

General Information

What is Optimum Pet Vitality?

Optimum Pet Vitality is a trusted educational resource designed to support the lifelong health and well-being of pets. We offer expert-guided courses that equip veterinary professionals and pet parents with practical skills to reduce pain, improve mobility, build strength, and support overall vitality. Whether you're looking to enhance daily care or deepen your professional knowledge, our evidence-based programs empower you to make a meaningful difference in pets’ lives.

How do I contact Optimum Pet Vitality for support?

For the quickest assistance, please email us at Support@OptimumPetVitality.com.

Does Optimum Pet Vitality sell physical products?

Yes! While our focus is on education, we do offer a select number of high-quality tools and products that support what you learn in our courses like therapeutic tuning forks and more. You can explore everything we offer on our Shop page.

Website and Account

How do I create an account on Optimum Pet Vitality?

Your account is automatically created when you purchase a course. During checkout, you’ll enter your email address and create a password. After your purchase, you’ll receive a confirmation email with your login details.

Anytime you’d like to return to your course dashboard, just visit the Optimum Pet Vitality website and scroll to the bottom of the page you’ll find the Login link right there.

How do I update my account information?

What should I do if I can’t log in to my account?

Click "Forgot Password" on the login page to reset your password. If the issue persists, please email us at Support@OptimumPetVitality.com.

Can I delete my account?

Yes. Please email us at Support@OptimumPetVitality.com to request account deletion. Remember that deleting your account permanently removes access to all purchased courses.

Courses

Are Optimum Pet Vitality courses self-paced?

Most of our courses are self-paced, allowing you to learn at your convenience. However, some exercise courses are delivered in a "drip" format, with 1-2 hours of lecture material released every two weeks to ensure a more structured and guided learning experience. Check the course details for specific formats.

Can I preview a course before purchasing?

Our course pages provide a detailed overview and outline of the content. While the preview highlights course benefits, it does not include lesson samples. For questions about specific courses, please email us at Support@OptimumPetVitality.com.

Will I receive a certificate after completing my course?

After completing a course, you will be OPV-certified in the specific topic and level covered. Your downloadable certificate of completion recognizes your personal or professional growth achievement.

Are OPV’s courses eligible for Continuing Education (CE) credits?

Yes, all our professional courses are RACE-approved and qualify for CE credits. Please review the course page for specific details and confirm eligibility with your licensing board.

Can I share my course access with others?

No, course access is for individual use only. For group or team licenses, please contact us at Support@OptimumPetVitality.com.

Billing, Refunds, and Subscriptions

What payment methods are accepted?

We accept major credit cards, PayPal, and other secure payment options during checkout.

What is your refund policy?

We back our courses with a 7-day Money-Back Guarantee. If you’re not completely satisfied, email us at Support@OptimumPetVitality.com within 7 days of purchase, and we’ll issue a full refund.

Can I extend access to my course?

Yes, you can extend your course access for an additional 6 months or 1 year at an affordable rate. Pricing varies depending on the course, with options to ensure continued learning. When your access is nearing expiration, you will receive a renewal notice.

I was charged for a subscription renewal I didn’t expect. Can I get a refund?

When you sign up for a subscription renewal, it will automatically renew until canceled. If you cancel the subscription, your access to the course will end after the current billing period. If a renewal is unexpected, email us at Support@OptimumPetVitality.com immediately. We can cancel the subscription and provide a partial refund minus a $15 processing fee.

I’ve had an issue with my renewal payment through PayPal. What should I do?

If you’re experiencing an issue with PayPal, first check that your PayPal account has sufficient funds and is linked to a valid payment method. Ensure that your account settings allow recurring payments, as restrictions can cause renewals to fail. If the problem persists, log in to PayPal to verify recent activity or try completing the payment using a different method. If none of these steps work, email us at Support@OptimumPetVitality.com for further assistance.

Technical Support

I’m having trouble with video playback. What can I do?

Ensure your internet connection is stable, and use an updated browser. Clear your cache or try switching devices. If the issue persists, email us at Support@OptimumPetVitality.com.

Can I access my courses on mobile devices?

Yes, our courses are fully optimized for mobile devices, tablets, and desktops.

Why can’t I download course videos?

To protect our intellectual property, videos are available for streaming only. However, many courses include downloadable resources for offline use.