Optimum Pet Vitality FAQ
General Information
What is Optimum Pet Vitality?
Optimum Pet Vitality empowers veterinarians, physical therapists, veterinary technicians, and pet parents to improve pets’ quality of life. Our expert-guided courses teach how to safely reduce pain, enhance strength and endurance, and lower the risk of pet injury.
How do I contact Optimum Pet Vitality for support?
For the quickest assistance, please submit a support form Here. Alternatively, you can email us at Support@OptimumPetVitality.com as we strive to respond within 24 hours on business days.
Does Optimum Pet Vitality sell physical products?
Not at the moment, but exciting changes are on the way! In the future, we plan to offer physical products to complement our educational content, catering to pet owners seeking the best for their pets and veterinary professionals focused on patient care. Stay tuned for updates!
Website and Account
How do I create an account on Optimum Pet Vitality?
Accounts are automatically created when you purchase a course. After your purchase, you’ll receive an email with login details to access your course dashboard.
How do I update my account information?
Log in to your account and go to “Account Settings” to update your name, email, or other details.
What should I do if I can’t log in to my account?
Click "Forgot Password" on the login page to reset your password. If the issue persists, please submit a support form Here or email us at Support@OptimumPetVitality.com
Can I delete my account?
Yes. Submit a support form Here to request account deletion. Remember that deleting your account permanently removes access to all purchased courses.
Courses
Are Optimum Pet Vitality courses self-paced?
Most of our courses are self-paced, allowing you to learn at your convenience. However, some exercise courses are delivered in a "drip" format, with 1-2 hours of lecture material released every two weeks to ensure a more structured and guided learning experience. Check the course details for specific formats.
Can I preview a course before purchasing?
Our course pages provide a detailed overview and outline of the content. While the preview highlights course benefits, it does not include lesson samples. For questions about specific courses, submit a support form Here.
Will I receive a certificate after completing my course?
After completing a course, you will be OPV-certified in the specific topic and level covered. Your downloadable certificate of completion recognizes your personal or professional growth achievement.
Are OPV’s courses eligible for Continuing Education (CE) credits?
Yes, all our professional courses are RACE-approved and qualify for CE credits. Please review the course page for specific details and confirm eligibility with your licensing board.
Can I share my course access with others?
No, course access is for individual use only. For group or team licenses, contact us through a support form Here.
Billing, Refunds, and Subscriptions
What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment options during checkout.
What is your refund policy?
We back our courses with a 7-day Money-Back Guarantee. If you’re not completely satisfied, submit a support form Here within 7 days of purchase, and we’ll issue a full refund.
Can I extend access to my course?
Yes, you can extend your course access for an additional 6 months or 1 year at an affordable rate. Pricing varies depending on the course, with options to ensure continued learning. When your access is nearing expiration, you will receive a renewal notice.
I was charged for a subscription renewal I didn’t expect. Can I get a refund?
When you sign up for a subscription renewal, it will automatically renew until canceled. If you cancel the subscription, your access to the course will end after the current billing period. If a renewal is unexpected, submit a support form Here immediately. We can cancel the subscription and provide a partial refund minus a $15 processing fee.
I’ve had an issue with my renewal payment through PayPal. What should I do?
If you’re experiencing an issue with PayPal, first check that your PayPal account has sufficient funds and is linked to a valid payment method. Ensure that your account settings allow recurring payments, as restrictions can cause renewals to fail. If the problem persists, log in to PayPal to verify recent activity or try completing the payment using a different method. If none of these steps work, submit a support form Here for further assistance.
Technical Support
I’m having trouble with video playback. What can I do?
Ensure your internet connection is stable, and use an updated browser. Clear your cache or try switching devices. If the issue persists, submit a support form Here.
Can I access my courses on mobile devices?
Yes, our courses are fully optimized for mobile devices, tablets, and desktops.
Why can’t I download course videos?
To protect our intellectual property, videos are available for streaming only. However, many courses include downloadable resources for offline use.
Customer Support and Feedback
Can I suggest a new course or provide feedback?
Yes! We value your input. Submit your suggestions or feedback through a support form Here.
How can I contact support if I have further questions?
Submit a support form Here for the quickest assistance. Alternatively, you can email us at Support@OptimumPetVitality.com